FAQ's
Company Overview and Services:
Customization Services and Support:
Can the products be customized?
Yes, we offer comprehensive customization services, including color, style, and size adjustments, to meet the specific needs of B2B clients.
Do you support OEM/ODM services?
Yes, we provide OEM and ODM services. We can produce products with your brand logo and offer custom packaging and exclusive design solutions.
What is your process for designing custom products?
Yes, we provide OEM and ODM services. We can produce products with your brand logo and offer custom packaging and exclusive design solutions.
Can I request a prototype before mass production?
We start with concept discussions, followed by CAD design, prototyping, testing, and finally mass production. After you provide us sample or stl, stp file to us.
Do you offer 3D renders for custom designs?
Yes, we provide 3D renders to help you visualize the final product before production begins with added value service
Can you help with product testing and validation?
Yes, we conduct extensive testing on all custom products to ensure they meet safety, performance, and durability standards through our testing machines in our R&D center house.
What industries do you serve with your custom products?
We serve various industries, including automotive, aerospace, sports equipment, and lifestyle products, offering customized solutions for each.
Do you have R&D capabilities in-house?
Yes, we have a dedicated R&D team in-house, focused on developing innovative solutions and improving existing products. Our R&D team is globally integrated, with local teams in Los Angeles, Chicago, Las Vegas, Vancouver, the Netherlands, and China. This ensures seamless coordination and support for the development details and after-sales service of all projects.
How can I be involved in the design process?
We welcome customer input throughout the design process. You can review and provide feedback at each stage to ensure the final product meets your needs. Based on your project drawings or concepts, we will create a feasibility analysis report that includes details on process, materials, testing, samples, mass production, packaging, and more. Our R&D engineers, production, sales, and delivery teams will work closely with you to successfully complete your project.
Do you provide CAD files for custom products?
Yes, we provide CAD files for custom designs, which can be used for prototyping or further design development.
What types of carbon fiber products do you offer?
JCSPORTLINE offers a wide range of carbon fiber products, including those for automotive modifications, aerospace, outdoor sports, and more. Our products cater to high-performance models such as BMW M series, Audi RS series, and Mercedes AMG.
What types of carbon fiber products do you provide?
We offer a full range of carbon fiber products, including:
Automotive Exterior and Structural Components (e.g., body kits, wheels, side mirrors)
Track Series and High-Performance Car Components (e.g., racing seats, steering wheels, aerodynamic kits)
Sports Equipment and Outdoor Gear (e.g., skateboards, surfboards, camping gear)
Home and Lifestyle Products (e.g., carbon fiber furniture, luxury bags, lighting fixtures)
Tools and Equipment (e.g., carbon fiber tool handles, lifting equipment)
Aerospace Components (e.g., aircraft parts, drone components)
3C Digital Products (e.g., phone cases, laptop covers, smartwatch bands)
Medical Equipment (e.g., wheelchairs, mobility scooters, and other medical aids)
Motorcycle Accessories (e.g., fairings, mirrors, exhaust systems)
Custom Carbon Fiber Products tailored to various industries and applications
What is the minimum order quantity (MOQ)?
Our minimum order quantity is typically 30 pieces. However, the specific MOQ can vary based on the product type and customer requirements.
What is the scale and size of JCSPORTLINE?
JCSPORTLINE operates with a global presence, employing a dedicated team of engineers, designers, and production experts across multiple locations. Our headquarters is located in Shenzhen, China, and we also have teams in North America, Europe, and other regions, ensuring seamless communication and support for our international clients. 3 factories spans 66,000 square meters, equipped with cutting-edge technology to support large-scale production and high-quality standards.
What are the core advantages of JCSPORTLINE?
JCSPORTLINE’s core advantages lie in our expertise in carbon fiber manufacturing, commitment to quality, and ability to provide customized solutions for our clients. We offer quick turnaround times with our 58-day concept-to-mass-production process, backed by advanced R&D capabilities, in-house mold production, and a dedicated team. Our strong presence in the automotive, aerospace, and sports industries ensures that we meet the specific needs of each project while maintaining the highest standards of quality and performance.
How does JCSPORTLINE collaborate with its clients?
At JCSPORTLINE, we adopt a flexible and customer-focused collaboration model. We work closely with our clients from the initial concept phase through to product development and final delivery. This includes offering custom design services, providing prototypes, conducting feasibility studies, and ensuring precise execution throughout production. We maintain transparent communication and adapt to specific project requirements, whether it’s for automotive parts, aerospace components, or other industries. Our goal is to provide tailored solutions that align with our clients’ goals, ensuring successful and long-term partnerships.
What brand of carbon fiber raw materials do you use?
At JCSPORTLINE, we use top-quality carbon fiber materials, including those sourced from Toray, a renowned supplier of high-performance carbon fiber. Additionally, we have our own weaving factory, where we import Toray carbon fiber filaments and weave them in-house. This allows us to have full control over the raw materials and the quality of the finished products, ensuring the highest standards of strength, durability, and performance.
Product Quality Assurance:
How do you ensure product quality?
We maintain strict quality control to ensure that every product meets high standards. Our process includes using high-quality raw materials, vacuum infusion, curing, and polishing. Each product undergoes hardness testing and a final quality inspection.
What are your quality control standards?
Our quality control standards include raw material hardness testing, production process monitoring, and testing the physical properties of the final product to ensure they meet international standards and customer expectations.
How do you ensure the quality of your products?
All products undergo rigorous quality control checks at every stage, from raw material selection to final production, and are certified to meet ISO and IATF16949 standards.
Do you provide a warranty for your products?
Yes, we provide a warranty for defects in material and workmanship, ensuring customer satisfaction.If the issue is determined to be due to our quality, we offer return, exchange, or refund services.
Are your products UV-resistant?
Yes, our carbon fiber products are treated with UV protection to ensure they remain durable and visually appealing under direct sunlight. Depending on the specific requirements of a project, we select different raw materials. For example, some projects may require carbon fiber products that can withstand up to 2000 hours of exposure at 100°C without yellowing. We tailor the material selection to meet the performance and durability needs of each project.
Are your carbon fiber products lightweight and strong?
Yes, our products are made to be both lightweight and strong, ideal for different industry applications where strenth and light weight are critical.
Do you use real carbon fiber in your products?
Absolutely! All of our products are made from genuine carbon fiber, ensuring superior strength and a high-quality finish. Additionally, based on your project requirements and budget, we can incorporate other composite materials as auxiliary components to enhance the structural strength and improve cost-effectiveness, providing a perfect balance of performance and value.
What materials do you use for your carbon fiber products?
We use high-quality materials like T700 and 3K/12K carbon fiber,or different pattern,and surface finish ,such as matt finish, glossy painting , ensuring superior strength and durability for all our products.
How long will your carbon fiber products last?
With proper care, our carbon fiber products can last for many years, maintaining their strength and aesthetic appeal. However, the lifespan of the products can vary depending on their usage scenario. For example, products frequently exposed to direct sunlight may experience aging over time. To ensure the best performance, we conduct a feasibility analysis and evaluation before the project begins, considering the specific materials and usage conditions. This helps us determine the ideal material selection and protection measures to maximize product longevity.
Orders and Shipping:
What are your shipping and logistics services?
We provide global warehousing and ensure that products are securely packaged for safe transport. Depending on your needs, we offer express or sea shipping options.
What is the lead time for shipping?
The shipping time depends on the product’s specific requirements. Custom products may take longer, but we offer expedited shipping solutions to ensure timely delivery.
Do you offer expedited shipping?
Yes, we can accommodate expedited shipping requests. Please contact us for more details and availability.
How do I track my order?
We provide AI tracking systerm for all shipments, so you can monitor the status of your order in real-time.
Where do you ship your products from?
We ship from our warehouses in Europe, North America, and China, ensuring timely delivery to global markets.
Do you charge customs fees for international orders?
Customs fees may apply depending on the destination country. Please check with your local customs office for more information. If the parts are shipped through our North America and europe warehouse, which will be tax free to the local countries.
Can I pick up my order directly from your warehouse?
Yes, if you’re located near our warehouse, you can arrange to pick up your order in person.
What is the typical lead time for customized carbon project?
Our standard lead time is 58 days from design to delivery, but it may vary depending on the complexity of the products.
Can I get a sample to evaluate the quality?
Yes, we offer product samples to allow you to evaluate the quality before making a full purchase.
Mold Development
What is the cost of mold development?
The cost of mold development varies depending on the product’s complexity. Please contact us for a customized quote.
Do you have in-house mold production?
Yes, we have in-house mold production capabilities to ensure full control over quality and timelines. We offer a variety of mold types, including carbon fiber molds, resin molds, aluminum molds, and steel molds. Based on your project’s budget and requirements, we provide different mold solutions to best meet your needs.
How many products can be produced from one mold?
The lifespan of a mold depends on the material and the complexity of the project. For example, carbon fiber molds can produce 30-100 units, with simpler projects reaching up to 100, while more complex products may only yield 30. Aluminum molds typically produce around 200 units, while steel molds can last for 200-2000 units. For projects with lower quantities, we usually opt for non-metal molds, while for high-precision and large-quantity projects, we choose metal molds.
How do you ensure mold quality?
We use advanced technology and experienced engineers to ensure our molds meet high standards of precision and durability. Additionally, we use mold scanning to cross-check the original data, ensuring the accuracy of the mold.
Do you charge extra for mold modifications?
There may be additional charges for extensive mold modifications, but we will always discuss the cost beforehand.if clients’ mistake cause the mold problem, we will collect some charges.
Payment Methods and After-Sales Service:
What payment methods do you accept?
We accept several common international payment methods, including T/T (bank transfer), PayPal, and letters of credit.
What after-sales services do you provide?
We offer comprehensive after-sales services, including a return and exchange policy for products with quality issues, as well as technical support for installation, maintenance, and care.
How do you handle product quality issues?
If there is a quality issue with the product, we offer a return and exchange policy and provide technical support to resolve any issues during installation or use.
What is your payment terms?
Yes, a 30% deposit is required before we begin production, with the remaining balance due before shipping. Special VIP clients have customized payment terms.
Obtaining Product Information:
How can I get a product catalog and pricing?
Customers can contact us through official email, WhatsApp, or Alibaba accounts to receive detailed product catalogs and wholesale price lists.
How do I order a custom product?
We offer custom product services. Customers can contact us with their design specifications, and we will develop the product according to their needs and provide a quote.
Bulk Orders and Discounts:
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. The discount level depends on the order quantity and the duration of the partnership.
How are bulk orders priced?
Bulk order pricing will depend on the product type, quantity, and customization requirements. We will provide quotes based on your specific needs and offer tiered discounts for large orders.
Company Mission and Vision:
What is JCSPORTLINE's mission?
We collaborate with designers worldwide, leveraging our expertise in carbon fiber manufacturing to help turn their creative ideas into reality.
What is JCSPORTLINE's vision?
Our vision is to make carbon fiber a symbol of freedom and individuality, becoming the preferred material for designers and brands to express their creativity.
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